Thursday, September 18, 2008

The Real Meaning Of Good Vending Service

For smooth operations and consistent customer service, vending machines need regular servicing so that they are able to satisfy customer requirements continuously. However, many operators service their vending machines only after it becomes 30% depleted or sold out one or more products.

It’s not right to wait till the machine becomes empty to keep the servicing costs low. You can provide good service even without excessive trips to vending locations for servicing the vending machines. Here are a few strategies to make such efficiency possible:

  1. Increase the amount of the best selling products in your Planet Antares vending machine. Double up two or three such items that are rapidly selling out and on “space to sales” soda vending machines, give greater space to bestsellers.
  2. Monitor the sell outs for the next few weeks so that you are able to recognize the products to be eliminated.
  3. Try to reschedule the Planet Antares vending machine for a 40-50% depletion level. This requires scheduling it for service at a 30-60% longer interval.
If you have mechanical vending equipment or lesser time and technical know-how for gathering these metrics, you can allow the route drivers to collect the data and make him prepare the service tickets. Such a ticket should include answers to:
  • How empty is the vending machine?
  • Which products are selling best and the number of columns allocated to each?
  • How many products have been sold out already?
The drivers should concentrate on this information and strive for better servicing.
The manual route scheduling process can be automated with the help of software and latest technology. Such investment will enable higher efficiency and accurate results.

Two important types of vending route scheduling technology include the following:
Dynamic scheduling
It allows you to automate the delivery schedule each day on the basis of several parameters like sell outs, number of days since last service and percent depletion. With dynamic scheduling, you can save company resources, driver’s time and fuel costs by avoiding any trips to locations that don’t require servicing of vending machines.

Remote monitoring
This system enables monitoring of real-time sales data. You will require other technology such as DEX, handheld, etc to remotely enable the machines. Servicing of vending machines in distant locations can be scheduled according to the information available.

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