HOW TO HELP CLIENTS KNOW YOU ARE HONEST AND ETHICAL
The increasing number of vending operators has made the prospective clients skeptical of whom to believe. NAMA (National Automatic Merchandising Association) has laid down few points which will help you as a Planet Antares vending operator convince your clients that you are honest and is not involved with any sort of forgery.Explain to your client that in ORR (Operating Ratio Report) operators from across the country reported on various financial aspects of their operations, including the percentage of costs associated with operating and payroll expenses. According to the report the ranges for these expenses were:
Operating expenses: 18% - 22.5%
Payroll expenses: 20% - 27%
In case your account informs you of your competitor who is offering to pay higher commissions, advice your account to ask for clarifications from the competitor about the figures and how does he manage to pay higher commissions until and unless the operator has some aspects which are different from these percentages.
You should not hide the working of your operations and encourage the clients to ask you questions. Any unethical operator would not be able to validate the high commissions and would not be open about his operations. Share your financial information with the clients and inform them that any operator who is unwilling to participate in audit should not be trusted how so ever. Share the NAMA Vending Industry Accounting Best Practices with your clients, which helps discover the under reporting of sales.
Explain and highlight technology used to your clients where possible. Make them aware of such operators who are hesitant to invite their client’s participation in the whole process. An honest Planet Antares vending operator will always maintain the transparency for all aspects of machine transactions, along with invaluable information about every machine.
The issue of unethical vending operators has been dealt by making mandatory for all members to sign NAMA Business and Ethical Standard Code.
Labels: ethical vending operations, planet antares
posted by Larry Bunker @ 1:50 PM
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