Tuesday, March 25, 2008

Bigger Vending Operators With Acquisitions

The vending environment has seen buy-outs and acquisitions becoming a permanent feature. A buzz surrounds the everyday activity of who acquires whom. Any acquisition creates ripples in the vending industry and has far reaching effects. It has an impact on customers, competitors, equipment manufacturers, distributors, product suppliers and other participants in the vending industry.

The immidiate impact of an acquisiton would be on the customers of the vending operator. They have to be well taken care of and this is highly dependent on who is acquiring them. If you plan to acquire a vending business as addition to your Planet Antares vending business, customers will have to be well attended and satisfied.

Many times, customers feel that they won’t have the same level of attention when a new company serves them. An acquisition can result in a negative impact on relations with some of the key accounts of the vending operator. If you don’t want the customers to feel like a pawn in a game of chess, you will have to handle the acquisition with great care.

You can visit each account with the previous owner during the acquisition. Most vending operators don’t do this but it is important to maintain that relationship. You can also hire the previous owner to stay on as consultant for best results. His job would be to maintain and smoothen over the relationship with the account. It’s an effective way to transition key accounts from one company to another.

A direct impact is experienced on supplier businesses, including distributors and manufacturers, by the consolidation of vending operators. Ultimately, the impact on suppliers will affect Planet Antares vending operators. This means more sources to shop in a competitive supplier environment.

From the pont of view of suppliers, an operator acquisiton does not eliminate business but just gets compacted into a tighter space. If the sales of company A are $1 million and that of company B are $2 million, combined they should total $3 million.

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