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Telemetry Improves a Vending Service

New technology is today making vending more professional. New technology requires high investment and since the market is more competitive, it might only be the large operators that will take the lead in introducing different forms of technology in their vending business. On the other hand, the small operators that have lower overhead might be the ones that will recognize the benefits of technology and thus decide to take the lead in using it. Only time will tell.

If you decide to use remote machine monitoring and other service enhancing technologies in your Planet Antares vending business, you will end up improving your customer service and profitability. It will be very possible to see a double digit growth every year. Introducing these new customer conveniences and operating system efficiencies in your Planet Antares vending operation will mean that you are a progressive vending operator. It is believed by many that customer service is the foundation of a successful vending business.

Technology is a tool that will allow you to service your Planet Antares vending locations more efficiently and at the same time provide customers with the products that they would want. Planet Antares vending machines that are equipped with telemetry can transmit sales and inventory data to a route truck that is in the parking lot. This will allow you to know which snacks and beverages you should bring in for restocking. The data can also be transmitted to a remote headquarters for use in scheduling a route stop, detecting component failure or even verifying collection information. Telemetry is seen by many as one of the most significant developments in vending technology since the invention of the bill changer. The advent of reliable, affordable wireless technology has made telemetry useful and at the same time has provided a medium through which cashless payments can be authenticated.

The challenge for telemetry in vending lies with meeting the needs of vending machine manufacturers, operators and location managers. Unknown stock levels and machine status restrict sales during down time. Lack of information can easily result in both over and under maintenance. This results in inefficient operations, logistics and route planning.

Remote monitoring eliminates the need for dynamic scheduling by determining a route’s delivery needs based in historic sales. All in all, telemetry will improve a vending service by detecting product shortages, mechanical failures and insufficient change. Technology will change the vending industry in a positive way and an independent vending operator will clearly be a part of it.

posted by Larry Bunker @ 8:35 AM